Terms of Service for Waffle

Last updated: July 20, 2026

1. Who We Are and What These Terms Cover

Waffle is a team communication and collaboration service (the "Service") operated by Friskly AB ("Friskly", "Waffle", "we", "us", or "our"). Friskly AB is registered with the Swedish Companies Registration Office (Bolagsverket) under organization number 559500-7526, with its registered office at Färögatan 33, 164 51 Kista, Sweden, and Swedish VAT number SE559500752601.

These Terms of Service (the "Terms") form a binding agreement between Friskly AB and the organization or individual that creates or uses a Waffle workspace (the "Customer", "you", or "your"). By creating an account, accepting an invitation to a workspace, or otherwise accessing or using the Service, you confirm that you have read, understood, and accepted these Terms. If you do not accept these Terms, you may not use the Service.

If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization, and references to "you" include that organization.

2. The Service

Waffle is an internal team chat and collaboration platform that provides channels, direct messages, threads, file sharing, voice channels, and related communication features. Waffle also includes an integrated artificial intelligence assistant ("Waffle AI") and optional connectors to third-party tools (described in Section 9).

We provide the Service on a software-as-a-service basis. We may add, change, or remove features over time to improve the Service, and we will not materially reduce the core functionality of a paid plan during a paid term without notice.

3. Accounts and Workspaces

To use the Service, you must create an account or join a workspace by invitation. You are responsible for keeping your login credentials confidential, for all activity that occurs under your account, and for promptly notifying us of any suspected unauthorized access or security incident.

A workspace is administered by one or more members with administrative permissions. The workspace owner and administrators are responsible for managing membership, configuring settings (including AI and connector settings), and ensuring that members use the Service in accordance with these Terms. The workspace owner is responsible for the conduct of all members of that workspace.

You must provide accurate account information and keep it up to date. You must be able to form a binding contract to use the Service.

4. Acceptable Use

You agree to use the Service responsibly and in accordance with its intended purpose. You may not:

  • Use the Service in violation of any applicable law or regulation, or to infringe the rights of any third party.
  • Upload, post, or transmit content that is unlawful, defamatory, harassing, or that infringes intellectual property or privacy rights.
  • Introduce malware or otherwise interfere with, disrupt, or attempt to gain unauthorized access to the Service, its infrastructure, or other users' data.
  • Reverse engineer, decompile, or attempt to circumvent technical or security controls of the Service, except to the extent this restriction is prohibited by applicable law.
  • Share login credentials with, or grant Service access to, unauthorized persons.
  • Resell, sublicense, or make the Service available to third parties outside your workspace without our written consent.
  • Use the Service to send unsolicited bulk communications, or for any purpose outside its intended use.

You are responsible for the content that you and your workspace members submit, upload, generate, or transmit through the Service (your "Content"). We do not routinely monitor Content, but we may remove Content or suspend access where we reasonably believe these Terms have been violated or where required by law.

Violations of this Section may result in suspension or permanent removal from the Service. Any violation is the sole responsibility of the responsible user and workspace, and Friskly AB disclaims all liability for consequences arising from such violations, to the maximum extent permitted by applicable law.

5. Subscriptions, Seats, and Auto-Renewal

Waffle is offered on a per-seat subscription basis. A "seat" corresponds to a member of your workspace. The number of seats, the plan, and the billing interval (for example monthly or yearly) are selected at checkout. The workspace owner is the paying party and is responsible for all fees associated with the workspace.

New paid subscriptions may include a free trial of fourteen (14) days. During the trial, payment details are collected up front, and you are not charged. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription begins automatically when the trial ends, and your selected plan is charged to your payment method.

Subscriptions renew automatically for successive periods equal to the selected billing interval until cancelled. By subscribing, you authorize us and our payment processor to charge your payment method for the applicable fees, including at each renewal, until you cancel.

You may cancel at any time from the billing portal inside the Service, as described in our Refund and Cancellation Policy. No phone call or email is required to cancel.

Details of how cancellation takes effect, trial handling, and refunds are set out in our Refund and Cancellation Policy, which forms part of these Terms.

6. Prices, Taxes, and Payment

Prices are set out at checkout and on our pricing page. Our billing currency is US dollars (USD). At checkout, local-currency pricing may be presented and charged in your local currency through our payment processor; where this occurs, the currency conversion and any associated foreign exchange handling are applied by the payment processor, and you bear the currency conversion.

Prices are exclusive of value added tax (VAT) and any other applicable taxes, duties, or levies, unless stated otherwise. Applicable taxes are calculated and added at checkout based on your location and tax status. For business customers in the EU, a valid VAT identification number may be collected at checkout, and reverse-charge rules may apply where applicable. You are responsible for providing accurate tax information.

Payments are processed by Stripe. By subscribing, you agree to the terms and privacy policy of Stripe as applicable to the payment. We do not store full card numbers; card data is handled by Stripe.

If a payment fails, we may retry the charge and may suspend or downgrade access until payment is resolved. We may change prices for future periods and will give reasonable advance notice of any price change before it takes effect for your workspace.

7. Business and Consumer Customers

Waffle is primarily offered to organizations for business use (näringsidkare). If you subscribe on behalf of an organization, you confirm that you are entering into this agreement for that organization and not as a consumer.

Where the Service is provided to a consumer within the meaning of applicable consumer protection law, mandatory consumer rights apply and are not affected by these Terms, including the right of withdrawal described in our Refund and Cancellation Policy.

8. Intellectual Property

As between you and us, we and our licensors retain all rights, title, and interest in and to the Service, including its software, design, and underlying technology. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription term in accordance with these Terms.

You retain all rights in your Content. You grant us a limited license to host, store, process, transmit, and display your Content solely to provide and support the Service, and as otherwise described in our Privacy Policy. You are responsible for having the necessary rights to your Content.

If you provide feedback or suggestions about the Service, we may use them without restriction or obligation to you.

9. Waffle AI and Third-Party Connectors

Waffle includes Waffle AI, an integrated assistant that can respond to messages, generate files, and, where enabled by an administrator, interact with connected third-party tools. The following terms apply to these features.

Nature of AI output. Waffle AI generates responses using an underlying language model. AI output can be inaccurate, incomplete, or otherwise unsuitable for a given purpose. Waffle AI is a productivity aid and does not constitute professional advice. You are responsible for reviewing and verifying AI output before relying on it, and for any decision or action taken on the basis of it.

How AI is invoked. Waffle AI processes the messages, files, and context that you or your workspace members direct to it (for example by mentioning it or by messaging it in a private AI thread). Third-party and tool output that Waffle AI reads is treated as untrusted data, not as instructions.

Third-party MCP connectors. An administrator may connect third-party tools to a workspace through connectors (for example, using the Model Context Protocol). When a connector is enabled, Waffle AI may send relevant context to, and receive data from, that third-party tool in order to perform requested actions. You are responsible for the credentials you provide for a connector, for the scope of access you grant, and for your use of the connected third-party service in accordance with that service's own terms. Your use of a connected third-party service is governed by the agreement between you and that third party, and we are not responsible for third-party services.

Actions with side effects. Certain AI-assisted actions can have effects in connected systems (for example, opening a draft pull request in a connected code repository). Where such actions are available, they are gated by administrator controls and, where applicable, by human approval. You are responsible for reviewing and approving such actions, and for the consequences of enabling them.

10. Data Protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms. Where we process personal data on your behalf as a processor in connection with your use of the Service, that processing is governed by a Data Processing Agreement (DPA) available on request. You are responsible, as controller, for the lawfulness of the Content and personal data you submit through the Service.

11. Availability and Support

We work to provide a reliable Service with high availability. From time to time, the Service may be unavailable due to planned maintenance, updates, or factors outside our reasonable control. Where practicable, we announce planned maintenance in advance and keep interruptions to a minimum. Support is available at support@trywaffle.app.

12. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any AI output will be accurate or fit for your purpose.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable mandatory law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Friskly AB shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with the Service or these Terms, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with the Service or these Terms shall not exceed the amounts paid by you to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

You are solely responsible for decisions and actions taken based on the Service or on AI output, for your Content, for your use of third-party connectors, and for any consequences arising from misuse of the Service or use in violation of these Terms. Nothing in this Section limits liability that cannot be limited under applicable mandatory law, including liability for death or personal injury caused by negligence, or for fraud.

14. Suspension and Termination

You may stop using the Service and cancel your subscription at any time as described in our Refund and Cancellation Policy.

We may suspend or terminate your access to the Service, in whole or in part, if you materially breach these Terms, if required by law, or to protect the security or integrity of the Service or other users. Where reasonable and lawful, we will give notice before suspension or termination.

On termination, your right to use the Service ends. We may delete your Content after a reasonable period, subject to any legal retention obligations and as described in our Privacy Policy. Provisions that by their nature should survive termination (including Sections 8, 12, 13, and 16) survive.

15. Changes to These Terms

We may modify these Terms from time to time. In the case of material changes, we will notify you by email or within the Service before the changes take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Service and may cancel your subscription.

16. Governing Law and Disputes

These Terms are governed by the laws of Sweden, without regard to conflict of law principles. The courts of Sweden shall have jurisdiction over any dispute arising out of or in connection with these Terms, subject to any mandatory rights a consumer may have to bring proceedings in their country of residence or before a competent authority.

17. Contact

For questions about these Terms or the Service, contact us at:

By using Waffle, you confirm that you have read, understood, and accepted these Terms of Service.