Capture it where it was said
Create a ticket from a channel message or start a new one from the workspace. A message-created ticket keeps a source link back to that exact conversation.
Waffle Tickets
Project management inside the channel
An eligible text channel in a private workspace can have its own ticket workspace. Turn a message into trackable work, then manage the same tickets in Board or List view without copying the conversation into another product.
The shipped desktop workspace shown above. Board and List are two views over the same channel-owned tickets.
Conversation first, structure when you need it
Waffle Tickets is a channel workspace, not a disconnected task database. The channel supplies the people, permissions, and source conversation. Tickets add the fields and views needed to follow the work through.
Give the work an owner
Set an assignee, priority, start date, due date, and status. Search and filters keep the active slice readable as the channel grows.
Track one dataset two ways
Board groups tickets by status. List shows the same tickets in a denser table. Switching views never creates a second copy of the work.
Open the detail without leaving
Ticket details, field changes, archive controls, source context, and chronological activity stay beside the channel that owns the workspace.
Channel authority
Access follows the conversation
Tickets are available in private workspaces, not public community servers. Channel membership determines visibility. Members who can post may create tickets, current creators and assignees can update work they are allowed to see, and channel managers control setup, statuses, and archiving.
Waffle AI ticket imports are manager controlled and reviewed. It can prepare pending drafts from supported context, but no proposed ticket exists until a person confirms the batch.
What ships today
- Board and List views over the same ticket data
- Status, priority, assignee, start date, and due date
- Search plus status, priority, and assignee filters
- Route-backed ticket detail with chronological activity
- Create from a message with a link back to its source
- Archive and restore controls for channel managers
Intentionally not claimed
Calendar, Timeline, Gantt, ticket-native attachments, portfolio reporting, and autonomous AI ticket completion are not part of the current workspace.
See how Tickets fits the rest of Waffle
Explore the full feature inventory, compare plans, or download the desktop app. Tickets stays part of the same workspace as chat, voice, and Waffle AI.
Give your team its extra member.
Create a private workspace, start the conversation, and set up Tickets only in the channels that need structured follow-through.